U.S. & Canadian Customers
- New and unopened Gospels may be returned within 30 days of receipt for an exchange or refund of the donation only (we are unable to cover or reimburse shipping costs). Items must be returned in unused/unmarked/new condition.
- Gospels requested as a prepackaged kit must be returned with all components in unused/unmarked/new condition.
- If you received a defective, damaged, or incorrectly shipped item from us, please contact Member Care at (1-844-376-2568) or email us (email@example.com) so that we can fix this for you. We will gladly ship a replacement and assist you with your return.
- Print-on-demand or Custom Gospels may not be returned for replacement or refund, unless the personalization or item is defective.
- Any return that does not comply with the above policy may be rejected at our discretion.
Ship Your Return Via U.S. Postal Service To:
PTL Returns Department
PO Box 800
Lititz PA 17543
When Returning Items:
- Include a printed copy of your invoice. Don’t have your invoice? Contact Member Care at (1- 844-376- 2568) or email us (firstname.lastname@example.org)
- Please allow 1-3 weeks for the return to be received and processed. An email confirmation will be sent once we receive your return or exchange.
Please contact Member Care at (1- 844-376- 2568) or email us (email@example.com) before returning any product.
Your order will arrive depending on the selected shipment option. Please allow up to two weeks for standard no-rush shipping.
PTL emails each member their shipment confirmation and tracking details, then PTL follows up with an additional email to make sure you received your gospels.